Global Services

Global Services

Professional Services

Today’s network infrastructure is complex. Making the right choices is imperative for your network performance and flexibility. Our experts are there to guide you on your path. Whether a quick consult, or an end to end design and build – we are just a phone call away.

With you every step of the way.

At every turn and every juncture you can count on ECI’s professional services executives for support.

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Training and Knowledge Management

In today’s competitive market, businesses and individuals must acquire knowledge of leading-edge tools to stay ahead. ECI’s Training Center serves the unique professional development needs of network operators and engineers. We strive to provide world class, practical training, designed to help you make the most of your network resources.

  • ECI Training Services is responsible for training both ECI, customer and industry personnel.
  • We offer tailor-made training workshops, which provide in-depth instruction in the operation, maintenance, and troubleshooting of our network systems, components and software solutions.
  • The courses and workshops are held either in ECI training centers or on customer premises. We also offer a range of online training videos.
  • Our instructors are certified and all have many years of industry and teaching experience.
  • Courses are available in English, Spanish, French, Russian, German and Chinese.
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Maintenance Service Packages

Because generating revenues is the key to your business, our network experts provide support to ensure your network is running as fast and efficiently as possible.





Action Hotline – Technical Assistance (8*5) Yes Yes Yes
Extended Action Hotline – Technical Assistance (24*7) No Yes Yes
Software Repair Yes Yes Yes
Remote Diagnosis Yes Yes Yes
Hardware Repair Yes Yes Yes
Software Upgrade No No Yes
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End-to-End Program Solutions

At ECI we believe every customer should be self sufficient. That is why we provide you with the tools to do just that. Plan your own network, troubleshoot, automate….. All at your fingertips.

The tools to make you completely self sufficient.

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Service Centers

When the tools and training are not enough – our service professionals are here to support you in any way possible.

Not enough? Still need help?

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