Accessibility

ECI is committed to the issue of accessibility. We see people with disabilities as equals who are entitled to full access to the organization's assets and services. ECI operates in accordance with the law and strives to assist people with disabilities to improve their quality of life and enable their integration into society with dignity, equality, and independence. These adjustments have been made in accordance with the provisions of the Equal Rights for Persons with Disabilities Law and the regulations thereunder.

Accessibility Arrangements

Our company utilizes both direct and digital means to provide services to our customers in a variety of accessible communication channels - via telephone, email, fax, internet and a variety of other digital channels. We invite all our customers to contact us via one of these communication channels. Our company does not have walk-in customer service desk.


Accessible Customer Service

All of ECI’s employees who provide services to the Company's customers have undergone training of providing services to people with disabilities and have received tools for providing accessible services and handling customer inquiries in connection with accessible service.
ECI does not have a call center. You are welcome to contact us via our website.


Website Accessibility

An accessible website enables people with disabilities and the elderly to use it at the same level of efficiency and enjoyment as the others. According to a 2003 study by Microsoft, about 20 to 25 percent of the population has difficulty accessing the Internet and may benefit from a more accessible Internet content. ECI believes and works for equal opportunities for people with varied disabilities and people who use technology to help use computers.


Website Accessibility Information

  • This site complies with the Equal Rights of Persons with Disabilities Regulations (Accessibility Adjustments for Service) 2013.
  • Accessibility adjustments were carried out according to the recommendations of the Israeli standard (IS 5568) for access to content on the Internet at the AA level and the international WCAG2.0 document.
  • The tests were conducted with the highest compatibility for Firefox browser.
  • The site provides a semantic structure for assistive technologies and support for the common use pattern with a keyboard using the arrow keys, Enter and Esc to exit menus and windows.
  • Customizable for viewing on popular browsers and for your mobile phone.
  • 'A-2-Z Marketing and Internet Access' carried out the website accessibility consulting.
  • For the best viewing experience with a screen reading software, we recommend using the latest NVDA software.

Ways to Apply for Accessibility Requests and Suggestions


If you encounter an accessibility problem while browsing the site, we will be happy to receive comments from you via the contact form on the website or by contacting our Accessibility Coordinator.

ECI’s Accessibility Coordinator Contact Details

  • Name: Roni Shem-Tov
  • Tel: +972-3-9268798
  • Email Address: Roni.Shem-Tov@ecitele.com