Managed Services 

To support your business, ECI’s Managed Services offers a wide range of sourcing solutions, including the bundling of products and services.

• Out-tasking will help you gain network-related skills and professional support for a specific service
• Build–Operate approach will reduce new network transition risk
• Full-outsourcing offering will allow you to focus on running your business

In today’s competitive telecommunications market, where economic pressures constantly drive the need for service providers to focus on what they do best, there is a need to examine your sourcing strategy. To address these business challenges, several sourcing strategies have emerged, demanding that you choose the options to best suit your business needs.

ECI Managed Services offers a wide range of services to support the unique business needs of each service provider. Our program offers the full lifecycle of services – from planning to implementation to ongoing operations.

Our service portfolio includes:

• Network planning and design
• Deployment and implementation
• Integration and testing
• Ongoing network management (network operations)
• Field service & maintenance

Service Management
All our services are delivered under service management and governance mechanisms which ensure a high quality of service delivery. The service management function and organization are custom-made to suit your requirements.
Planning & Design - Plan and design of network topology, as well as plan of operations organization, work structure and processes

Implementation
Supports all activities required for building a working network (and network operations). It includes setup of facilities, network elements, operations control centers and systems, as well as testing of network and operations and training of personnel

Integration
Full project management integration with 3rd parties’ equipment, as well as validation and acceptance of end-to-end solutions.

Maintenance
Ongoing activities to maintain a stable network, including NOC operations, surveillance, fault management and provisioning, as well as facilities management, security management and maintenance, including maintenance support for equipment and data, spare management and testing

Optimization
Ongoing optimization in network and operations performance, including capacity management, preventive maintenance and optimization planning

ECI Managed Services reflects our company’s philosophy of providing full service solutions to our customers with the highest level of quality. Our service expertise means we are attentive to our customers’ business needs; our culture of agility and delivery commitment makes us a dedicated partner, and our technology’s strength and innovation mean greater cost reduction and efficiency for your company.

ECI Managed Services is an integral part of ECI’s Services offering, and our capability is built upon our company’s vast expertise and know-how in installation and implementation, complicated integrated solution project management and customer support and field service. Our team will leverage its experience into a new level of service delivery commitment, providing you with the solutions you need to stay ahead in today’s challenging telecommunications market.